Elliott Affiliates, Ltd. (EALTD) is a chartered Maryland corporation and an active provider of janitorial consulting, advisory, inspection and performance management services inherent in Elliott’s proprietary Performance-Driven Management (PDM) Model. Its mission is to work with Clients and their Contractors to achieve extraordinary results. Elliott’s PDM Model establishes a system for improving management’s capability to achieve success for all metrics that measure Client-defined janitorial task-based services.
Since 1973, we have been focused entirely on consulting to the building support services industry. In the early years we practiced cleaning systems quality analysis, re-bidding and inspection norms of the day. And, when we measured results, our clients indeed performed better than their competitors. But, we are committed to moving our clients beyond better — to best! Through the years we challenged ourselves and our clients to find innovated ideas and creative strategies to help our clients to become the best of their industry’s best.
A few powerful philosophies have come to characterize our firm in this journey. First and foremost was a commitment to sustainable results over activity. We created a systematic consulting framework that created proactive, green, results oriented, best-in-class cleaning performance for our clients. We launched our firm into new, groundbreaking methods and sustainable systems with a single minded purpose to deliver the best value for our clients. We were one of the earliest developers of the Performance-Based cleaning strategy; and we’ve reviewed, created or modified over 530 of these contracts over the years. We have become our client’s strongest Advocate, standing on their side in the search for extraordinary savings, extraordinary quality and extraordinary value.
We have provided cleaning consulting services to universities, airports, rail stations, hospitals, manufacturing facilities, office buildings, government facilities and other facilities.
In addition to our extraordinary consulting capability to deliver amazing performance results, we have developed an innovative software-based resource for clients to serve as their own consultant to measure, manage and improve the quality of cleaning services.
Elliott Affiliates, Ltd. is a 100% woman-owned business (WBE).
Vince Elliott is an entrepreneur, best selling author, speaker, and industry innovator. He introduced the idea of Performance-based cleaning in the 1970s, and it changed the way innovators have begun to buy cleaning services. He is again gaining the attention of an entire industry with his ideas of a Least Harmful, Toxic-Free, Chemical Free model for cleaning our workplaces, homes, and schools. He has served as CEO of Elliott Affiliates, Ltd. and as Founder and President of the Chemical Free Cleaning Network, all of which paints a picture of an industry thought leader playing his role in moving our industry from traditional to toxic-free cleaning strategies.
Vince has represented buyers across the country in writing, modifying or updating over 530 performance-based building service contracts with an estimated market value of over a quarter of a billion dollars in contracted services. Vince has a bachelor’s degree in Economics from Towson University, and a Master of Health Sciences degree from Johns Hopkins University in Baltimore. Vince is also a past Professor at a leading Maryland University teaching service management strategies.
Mary Elliott has been associated with Elliott Affiliates for more than 25 years, and is now its President and Chief Executive Officer. She has participated directly and indirectly in the development and evolution of the company for the last 10 years, and brings a wealth of knowledge about the company’s strategic mission and its role in the marketplace. Mary has a Bachelor’s degree from the University of Maryland, College Park, MD and holds a Masters degree from Johns Hopkins University in Baltimore, MD.
Mary’s early career was in primary education, where she taught the Sciences for 19 years in Baltimore County Public Schools. She has served on the Advisory Board of the County Executive of Baltimore County as the education liaison and on various committees and boards while with Baltimore County Public Schools, and has published a number of articles in the field of education. Following Mary’s career in teaching, she worked as a mediation consultant for the Baltimore County Human Relations Commission and the City of Baltimore. Following her formal career in education, Mary spent many years privately tutoring reading and mathematics to autistic and learning-disabled children.
Bob has more than 30 years of experience creating value in complex real estate portfolios for national and multinational clients, where his responsibilities included developing and executing real estate solutions for owner/occupiers as well as real estate investors, including CalPERS, Hancock Financial Services, Commonwealth Edison, the Bank of Montreal/Harris Bank, the Royal Bank of Scotland, Goldman Sachs, the International Monetary Fund and Santander Bank, NA. His facilities and portfolio management expertise covers headquarters, office, operations centers, technical facilities, warehousing, resident, production and data center asset classes.
He has been directly responsible for enrolling key stakeholders in the development & execution of their annual business plans; creating asset preservation/life-cycle & capital reinvestment plans; developing annual operating expense budgets with P&L responsibility; ensuring efficient asset utilization; identifying and executing value-add programs; ensuring workplace optimization and occupant satisfaction; optimizing energy management & procurement strategies; managing facilities, project and property management work streams; ensuring 100% uptime for building operations, including critical systems (data centers); leading brokerage/transactions management teams; overseeing lease administration functions; and developing future CRE leaders.
At Elliott Affiliates, Bob provides overall business and project management leadership for outsourcing and operational activities. He is directly responsible for oversight of the development, tender and implementation of performance based solutions for janitorial services in a wide variety of industries, including financial services, education, and transportation industries with multi-site and multi-use facilities housing complex business operations. His many clients include Boston Logan International Airport, the Federal Reserve Bank of Boston, the Board of Governors of the Federal Reserve System, the Massachusetts Bay Transit Authority, Charlotte International Airport, and the University of Massachusetts Boston, among others.
Bob has a Bachelor’s degree in Philosophy from Lake Forest College and a Masters of Business Administration from the Lake Forest Graduate School of Management.
As senior account manager, Ron has personally managed nineteen Elliott Affiliates clients including several Universities. Ron has been with Elliott since 1997, and has experience as an inspector for single site buildings, power generating sites (Nuclear and Coal), and educational, pharmaceutical and corporate headquarters. In addition to inspector and account manager, Ron is also the corporate field trainer and is experienced in all phases of outsourcing.
Ron is certified as a chemical free cleaning advisor with the Chemical Free Cleaning Network. Prior to joining Elliott, Ron had a successful career in Management retiring after 25 years as a Transportation Deputy Chief Officer.
Ray is a Senior Inspector for Elliott Affiliates and has been with the company since 2001. His current focus is as an inspector at the National Institutes of Health (NIH) in Bethesda, MD. Other accounts have included Yale University in New Haven, CT, Altria (Philip Morris) Headquarters the New York City area and Kraft / Nabisco Laboratories also in the New York area. Ray has had a wide range of responsibilities while working at Elliott Affiliates to include Account Management and as an Inspector.
He has experience in accounts across the United States with various property management companies, universities, laboratories, and corporate headquarters. Prior to joining Elliott Affiliates, Ray completed a 26-year career as an Army Officer in Healthcare Logistics Management.
Venita is a senior inspector for Elliott Affiliates, and inspects for Logan Airport and assists with other client inspections for Elliott including Lehigh University and Cuyahoga Community College. Venita has been with Elliott Affiliates since 1998 and has worked with Kraft Foods North America in Chicago, Illinois, as well as Harris Trust and Savings Bank in the Chicago area and Baltimore/Washington International Airport in Baltimore, Maryland.
During her tenure with Elliott, she has had a wide range of responsibilities in addition to account management as an inspector, a field trainer, and a classroom trainer. She has experience in accounts across the United States, city and rural, airports to corporate headquarters to educational facilities and beyond.
Patrick joined the Elliott Affiliates team in 2018 after successfully collaborating with Vince to market EALTD’s proprietary Performance Data Management inspection application, developed specifically for janitorial services quality control inspections at client facilities. Prior to that, he worked as a Public Insurance Adjuster representing the insured, where where he gained experience developing clearly defined scopes of work resulting in tight cost estimates, and in managing multi-phase projects for organizations, contractors, facilities managers, and consumers. Patrick uses his consensus-building skills to guide facilities managers and janitorial contractors towards achieving desired target cleanliness quality scores through Elliott’s inspection collaboration process, as that process relates to cleaning systems, cleaning programs, and overall customer satisfaction. He is directly involved in all aspects of the outsourcing process as well as in app development designed to facilitate the utilization of the janitorial services industry’s leading edge policies and practices.
Continuous quality improvement is his goal for Elliott Affiliates clients, achieved through Elliott’s proprietary process focused on outcomes v. efforts, matching clients with qualified and capable service providers best able to provide the desired quality of service for the right price. To that end, Patrick demonstrates the ability to be analytical in an industry that is highly specialized and is excellent in a team goal setting. By establishing SMART (specific, measurable, achievable, realistic and time bound) team goals, Patrick builds consensus with diverse groups of stakeholders, earning him the responsibility of EALTD Project Administrator. In addition to these client responsibilities, Patrick manages Elliott’s in-house Inspector Training programs and serves as the in-house technical support liaison for all clients currently utilizing Elliott’s Performance Data Management Inspection application.
Patrick has a bachelor’s degree in History from Loyola University, holds a Public Insurance Adjuster License, is a published author, and owns a successful e-commerce business.
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